Lianjiang Chenghong Electric Co., Ltd. Information Protection Policy
Welcome to vvksml.com, an independent hardware tool website under Lianjiang Chenghong Electric Co., Ltd. located in Australia. We know that your trust is very important to us, so we are committed to protecting the personal information you provide when using our website and services. This policy is designed to explain to you how we collect, use, store, share and protect your information, as well as the rights you have.
I. Information we collect
Personal information: When you register an account on our website, place an order to purchase goods, consult customer service or participate in activities, we may collect your name, contact information (including but not limited to mobile phone number, email address, such as service@vvksml.com for communicating with you about orders, after-sales and other related matters), delivery address and other information.
Browsing information: We will automatically collect information about you while browsing our website, such as the pages you visit, browsing time, click behavior, etc., to improve the website experience and optimize services.
II. Use of Information
Order Processing: We use the information you provide to process and complete your order, including arranging shipment, providing logistics information, and handling returns (the return address is Room 102, Unit 1, Building 5, Panshan Huating, No. 2, Shiling East Road, Lianjiang City).
Customer Service: We use your information to provide you with 24-hour online customer service, answer your questions, handle your complaints and suggestions, and ensure your shopping experience is smooth.
Personalized Recommendations: Based on your browsing and purchase history, we provide you with personalized product recommendations to help you find hardware tools that better meet your needs.
III. Information Storage
We store your information on a secure server, and the storage location is implemented in accordance with relevant laws, regulations and industry standards. We take reasonable technical and management measures to ensure the confidentiality, integrity and availability of information and prevent unauthorized access, disclosure, tampering or destruction of information.
IV. Information Sharing
Third-Party Service Providers: We may share your information with third-party service providers, such as logistics partners to complete order delivery; payment institutions, for processing payment transactions, etc. These third parties are bound by strict confidentiality agreements and can only use your information to the extent necessary to perform their service duties.
Legal requirements: We may disclose your information when required by law or to protect our legitimate rights and interests, website security, and the rights of other users.
V. Your rights
Right of access: You have the right to access the personal information you provide on our website at any time and understand its use.
Right to correction: If you find that your personal information held by us is incorrect, you have the right to request us to correct it.
Right to delete: In compliance with legal provisions, you have the right to request us to delete your personal information.
Right to object: You have the right to object to our use of your information for certain specific purposes, such as personalized recommendations.
VI. Policy updates
We may update this information protection policy based on changes in laws and regulations, business development needs or other reasonable reasons. The updated policy will be published on our website, and your continued use of our website and services will be deemed to have agreed to the updated policy.
If you have any questions, suggestions or complaints about this information protection policy, please contact us through the following methods:
Tel: 13253421029
Email: service@vvksml.com
Lianjiang Chenghong Electric Co., Ltd. always puts your information security first. Thank you for your trust and support. We will continue to work hard to provide you with a safe and reliable shopping environment.