Lianjiang Chenghong Electric Co., Ltd. Payment Policy
Welcome to choose vvksml.com, an independent hardware tool website located in Australia under Lianjiang Chenghong Electric Co., Ltd. for shopping. In order to ensure your payment security and convenience, this payment policy is specially formulated. Please read it carefully.
I. Payment Methods
We provide you with a variety of convenient payment methods to meet your different needs:
Credit card / debit card payment: Support mainstream credit cards and debit cards such as Visa and MasterCard. You only need to fill in the card information accurately on the payment page and complete the payment process according to the system prompts. The payment process is guaranteed by professional payment institutions, and your card information will be strictly encrypted and protected.
Third-party payment platform payment: We cooperate with [specific third-party payment platform name, such as PayPal, etc.], and you can make quick payments through the bound third-party payment account. After confirming the order, select the corresponding third-party payment method, the system will jump to the third-party payment platform page, you follow its instructions to complete the payment authorization, and after the payment is successful, you can return to our website to check the order status.
II. Payment Security
Data encryption: We attach great importance to the security of your payment information. During the payment process, all sensitive information (such as credit card number, password, CVV code, etc.) is transmitted and stored using industry-standard SSL encryption technology to prevent information from being stolen or tampered with, and to ensure the confidentiality and integrity of your payment data during transmission.
Security authentication: To further ensure payment security, some payment methods may require you to perform additional security authentication, such as SMS verification code verification, fingerprint recognition, facial recognition, or secondary confirmation by a third-party payment platform. Please actively cooperate to complete the authentication steps to successfully complete the payment and protect the security of your account funds.
Risk monitoring: We have established a 24-hour payment risk monitoring system with our payment partners to monitor abnormal transaction behavior in real time. If a suspicious transaction is found, we will contact you in a timely manner for confirmation, and may suspend the transaction if necessary to ensure the safety of your funds.
III. Order payment time limit
Pending payment order retention time: After you submit an order on our website, the order will enter the pending payment state. In general, pending payment orders will be reserved for you (the specific duration is set according to the actual business). If you do not complete the payment within this time period, the order will be automatically cancelled. If you still need to purchase the relevant products, please place a new order.
Payment confirmation time: After you complete the payment operation, we will immediately initiate a payment confirmation request to the payment institution. Under normal circumstances, the payment confirmation will be completed within a few minutes, and you can view the order payment status in real time on the website order page. However, due to factors such as the processing speed of the payment institution and network conditions, payment confirmation may be delayed. If you have not received payment confirmation information for a long time, please contact us through the following methods:
Customer service channel: Use our 24-hour customer service online service to explain your order number and payment status to the customer service, and the customer service staff will verify and handle it for you.
Email method: Send an email to service@vvksml.com, describing your order payment problem in detail, including order number, payment time, payment amount, payment method and other information. We will reply to you as soon as possible after receiving the email.
Phone contact: Call the mobile number 13253421029 to communicate with us directly about payment issues.
IV. Refund Policy
Refund conditions: If you apply for a return in accordance with the relevant provisions of our 30-day free return and exchange policy, and the returned goods are accepted by us, we will process a refund for you. For specific return policies, please refer to our return and exchange policy page.
Refund method and time: The refund will be returned to your payment account. For orders paid by credit card/debit card, the refund will generally take 3-15 working days to arrive, and the specific arrival time depends on the processing speed of your issuing bank; for orders paid by third-party payment platforms, the refund will generally take 1-7 working days to arrive, and the specific time will be subject to the actual processing time of the third-party payment platform. If you do not receive the refund within the expected time, please contact us in time and we will assist you in the inquiry and processing.
V. Other matters
The right of interpretation of this payment policy belongs to Lianjiang Chenghong Electric Co., Ltd. We have the right to modify this policy based on business development, changes in payment institution cooperation, and adjustments to laws and regulations. The modified policy will be published on the website and will take effect from the date of publication. If you continue to use our website to make payments after the policy has been modified, it will be deemed that you have accepted the modified policy.
If you encounter any problems or have any questions during the payment process, you can contact us at any time through the above customer service channels, emails or calls. Our professional team will serve you wholeheartedly to ensure that your shopping and payment experience is smooth and worry-free.
Thank you for your understanding and support of our payment policy, and wish you a happy shopping at vvksml.com!