Logistics Policy of Lianjiang Chenghong Electric Co., Ltd. Welcome to choose vvksml.com, an independent hardware tool website in Australia under Lianjiang Chenghong Electric Co., Ltd., for shopping. In order to make you clearly understand the matters related to product delivery, this logistics policy is specially formulated.
1. Logistics and delivery methods
We work with a number of professional and reliable logistics partners to provide you with a variety of delivery options, mainly including:
Standard express: suitable for most orders, providing relatively stable delivery time and package tracking services. The package will be transported through a professional express network to ensure safe delivery to you.
Expedited express: If you have urgent needs for product delivery time, you can choose expedited express service. We will give priority to your order, and the logistics partners will arrange transportation and delivery at a faster speed so that you can receive your favorite products as soon as possible.
2. Delivery range
At present, our logistics and delivery cover the whole of Australia. Whether you are in a bustling city or a remote area, as long as the delivery address is in Australia, we will work hard to deliver the goods to you. However, there may be delivery restrictions in some special areas (such as some islands, military restricted areas, etc.). The system will automatically prompt you when placing an order. If you have any questions, you can contact our 24-hour online customer service at any time.
III. Delivery Time
Standard Express Time: Under normal circumstances, most areas in Australia can be delivered within 3-7 working days from the date of order shipment. However, the specific delivery time will be affected by the remoteness of the receiving address, the peak period of logistics and force majeure factors.
Expedited Express Time: Choose the expedited express service. Under normal circumstances, the goods will be delivered within 1-3 working days. Similarly, special circumstances may cause delivery delays.
Shipping Time: We will arrange shipment as soon as possible after receiving your successful payment order. Under normal circumstances, the order will be shipped within 1-2 working days, but during promotional activities or when the order volume is large, the delivery time may be extended. We will promptly update the shipping status via SMS, email (sent to the email address you reserved when placing the order) or on the website order page so that you can understand the progress of the order.
IV. Package Tracking
To keep you updated on the latest shipping information, we provide a full package tracking service. After your order is shipped, you can log in to vvksml.com, enter the "My Order" page, and click the "View Logistics" button for the corresponding order to obtain the logistics order number and real-time logistics track information. You can also enter the logistics order number to track your package through the official website or customer service hotline of the logistics partner.
V. Logistics Costs
We provide you with free shipping for the entire store. No matter how many items you purchase or where the delivery address is in Australia, you do not need to pay additional logistics and delivery fees. This initiative is designed to provide you with a more convenient and affordable shopping experience.
VI. Special Situation Handling
Address Change: If you need to change the delivery address before the order is shipped, please contact us as soon as possible through the following methods:
Customer Service Channel: Use the 24-hour online customer service to inform the customer service of your order number and new delivery address information, and the customer service staff will assist you in making the changes.
Email method: Send an email to service@vvksml.com, clearly state the order number, original delivery address and changed delivery address in the email, and we will handle it in time after receiving the email.
Phone contact: Call the mobile number 13253421029 and directly ask us for address change.
If the order has been shipped, you can try to contact the logistics delivery personnel to negotiate the address change, and you must also notify us so that we can assist in follow-up. However, due to the limitations of logistics operation procedures, the address may not be successfully changed in some cases.
Package loss or damage: If the package you received is lost or damaged, please contact us within 24 hours after discovering the problem. You can inform us through the above customer service channels, emails or phone methods. We will verify the situation with logistics partners and provide you with solutions such as reissuing goods, refunds or negotiated compensation in accordance with relevant regulations.
Rejection of package: If you need to refuse a package, please explain the reason for refusal directly to the courier when the courier delivers it. For packages rejected for non-quality issues, if additional logistics costs are incurred, you may need to bear them. After we receive the returned package and confirm that the product is not damaged, we will handle the subsequent refund and other matters for you in accordance with the return and exchange policy.
The right of interpretation of this logistics policy belongs to Lianjiang Chenghong Electric Appliance Co., Ltd. If you have any questions or suggestions about logistics and delivery, please feel free to communicate with us. We will serve you wholeheartedly to ensure that your shopping journey is smooth and worry-free. The contact information is as follows:
Customer service channel: 24-hour online service
Email: service@vvksml.com
Tel: 13253421029