Lianjiang Chenghong Electric Co., Ltd. Return and Exchange Policy
Welcome to vvksml.com, an independent hardware tool website under Lianjiang Chenghong Electric Co., Ltd. located in Australia. We are committed to providing you with high-quality products and a satisfactory shopping experience. If you need to return or exchange goods, the following is the detailed policy:
1. Return and Exchange Conditions
Time Limit: Within 30 days from the date you receive the goods, if you are not satisfied with the purchased hardware tools, you can apply for a return or exchange.
Product Status: The goods must be kept in a brand new and unused state, which will not affect the secondary sale, and all accessories, packaging, labels, etc. should be intact. If the product cannot be used normally due to quality problems, it is not subject to this restriction.
2. Return and Exchange Process
Initiate an application: You can contact us to initiate a return or exchange application in the following ways:
Customer Service Channel: Use our 24-hour online customer service to explain your return and exchange needs to the customer service, and the customer service staff will guide you through the subsequent process.
Email method: Send an email to service@vvksml.com, clearly stating your order number, purchased goods, reason for return or exchange, and your contact information.
Review and confirmation: After we receive your application, we will review it. If the conditions for return or exchange are met, we will provide you with the return address (the return address is Room 102, Unit 1, Building 5, Panshan Huating, No. 2, Shiling East Road, Lianjiang City) and relevant return instructions.
Returning goods: Please return the goods by yourself according to the return address we provide. To ensure the safe delivery of the goods, it is recommended that you choose a courier service with logistics tracking information.
Refund/Exchange after acceptance: After we receive the returned goods and inspect them, for return orders, the refund will be returned to your payment account by the original route; for exchange orders, we will arrange for the delivery of new goods for you as soon as possible.
III. Shipping fee description
Return: Since we provide free shipping service for the entire store, if the return is due to product quality problems, we will bear the round-trip shipping costs; if the return is not due to quality problems, you will bear the return shipping costs.
Exchange: If the exchange is due to quality problems, we will bear all shipping costs; if the exchange is not due to quality problems, you will bear the return shipping costs, and we will bear the shipping costs for re-shipping.
IV. Special circumstances description
Customized products: If you purchase customized hardware tools, except for quality problems, generally do not support returns and exchanges. We will fully communicate with you about the relevant customization details and after-sales policies before placing an order.
Promotional products: Products that participate in specific promotional activities and are clearly marked as "no return and no exchange" do not support returns and exchanges except for quality problems.
V. Notes
Please keep the original packaging, accessories and invoice (if any) of the product before applying for a return or exchange, so that the return and exchange can be processed smoothly.
If you have any questions about the return and exchange policy, you can call our mobile number 13253421029 at any time, or communicate with us via email service@vvksml.com.
We will serve you wholeheartedly to ensure that your shopping at vvksml.com is worry-free. Thank you for your understanding and support!